| I spent the month of January in South Africa, where 11 official languages are spoken.
Something I have tried to do each time I get into an Uber or pay for an item is ask how you say thank you in the language of the person I am interacting with.
The look of sheer delight on the person’s face is always worth the effort, even if I butcher the pronunciation.
I grew up in South Africa, where the Zulu greeting, Sawubona, is much more than a polite way of saying hello. Sawubona means “I see you.” They are words that embody the importance of recognizing the worth and dignity of each person, something I strive to do in both my personal and professional lives.
I love the concept of seeing people deeply. People want to connect.
What stops you from speaking up in a meeting?
What stops you from reaching out to someone when you need their advice?
What stops you from going up to someone you have never met and starting a conversation?
What stops you from exercising more?
What stops you from eating more protein and complex carbohydrates?
What stops you from waking up earlier?
The topic of a recent keynote I gave this week was Own Your Confidence: Maximize Your Sales.
The focus was developing deep, authentic confidence that results in customers liking you, trusting you, and wanting to do business with you.
Please also listen to my conversation with master sales trainer and global sales speaker Chuck Reaves (below).
Confidence is crucial in sales and can significantly impact a salesperson’s success.
The ultra-modern convenience of Artificial Intelligence systems like ChatGPT and Waze has taken a lot of complex tasks off our hands, like collating information and writing generic blogs or navigating our way out of a traffic jam. But, however sophisticated and brilliant Artificial Intelligence becomes, there are certain things these systems will never be able to do for you. They are the very human features of interpersonal skills and emotional intelligence as embodied in the following:
- You are building up an inventory of your internal moments of triumph,
Have you ever had the scary experience of changing lanes on the highway and, hopefully, just avoiding side-swiping a vehicle in your “blind spot”?
I’m guessing you are all familiar with that term, but did you know that we also have personal “blind spots”?
Your Blind Spot
Your “blind spot” is defined by psychologists Joseph Luft and Harry Ingham in the often referred to Johari’s window as things that you are not aware of,
We, humans, are a social species, and that’s why words and how we communicate have the power to shape our emotions. With that in mind, I have gathered together 23 quotes that I believe will inspire and fortify you for whatever 2023 may bring. They are the words of iconic leaders like Nelson Mandela and John F. Kennedy, the poet and author Maya Angelou, holocaust survivor and psychotherapist Viktor Frankl, and the Toltec sage Don Ruiz Miguel.