Tag: leader

The Power of Thank You, Gracias, Obrigada, Merci!

  I spent the month of January in South Africa, where 11 official languages are spoken.

Something I have tried to do each time I get into an Uber or pay for an item is ask how you say thank you in the language of the person I am interacting with.

The look of sheer delight on the person’s face is always worth the effort, even if I butcher the pronunciation.

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The Power of Storytelling

The Power of Storytelling

In an age of information overload where we are constantly having to compete for attention, the ability to tell stories that have an emotional and intellectual impact is a critical skill.

Think about the last meeting or presentation you attended or Ted talk you watched, what did you remember, what did you repeat?

The story! Especially if the story related to you or triggered you to reflect on your own similar experience.

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Talking or Listening — What’s You’re Challenge?

I have been delivering keynotes and workshops on communication skills mastery for over 30 years, and I have never come across an audience member or participant who didn’t see the benefits of being a more  skilled communicator.

The first step on the road to becoming a skilled communicator is to become more aware of your specific communication style. According to Mike Bechtle, the author of Confident Conversation,  all of us fit into one of two broad categories:

-Those who have trouble talking,

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The Secret of a Greater Impact

I recently spoke to a group of entrepreneurs on how to get people to like you, trust you, and generate new business.

Everyone had to share the experience(s) that had most impacted their lives. The directive, however, was that while stories were being shared, the listeners were not allowed to relate the story back to themselves; they had to simply listen, and then ask qualifying questions such as, “In what way?” “Tell me more?”

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The Greater Impact of Overcoming Self Doubt


I have been in front of audiences both live and virtually for all of my professional life, but even I have experienced moments of terrifying self-doubt, moments when I have broken out into a cold, heart palpitating sweat in which my usual sense of breezy self-confidence just seems to drain away. In fact, I had exactly that kind of moment just before I was scheduled to introduce media mogul, philanthropist and restaurateur Ted Turner,

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