Tag: communications skills

The Greater Impact of Understanding the PAIN Factor


This morning I had a rather painful physical therapy session for what has been diagnosed as a frozen shoulder.

While Mark, the therapist was twisting my arm into a rather uncomfortable position, he asked me why it took me so long to deal with the problem. “The reason it’s so sore” he said, “is that you waited far too long. If you had come in sooner, it wouldn’t be such a long journey to recovery.”

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